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FAQ & Shipping

 

    • Once your order is placed, it'll ship within 48 hours, M-F. Orders placed before 1pm EST Monday-Friday will ship the same day! If you ordered after 1pm EST on a Friday, your order will be shipped the following Monday. Each customer will be provided with a tracking number via email, allowing you to follow the progress of your package. Please refer to the chart below for shipping prices & delivery times!

  • We do our very best to deliver your product as soon as possible. We process every order within 24 hours.

    For all orders, please allow 12-20 days for delivery. 

  • Can I have a tracking number?
    • Tracking details will be supplied once the orders have been shipped, tracking details are only available for the U.S.A. Please allow at least 48 hours after we supply the tracking details for them to register on the system.
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

      If you believe you may have entered your email wrong please contact us and we will fix it for you.
  • Are the "FREE" items really free?

    • YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
  • What is your refund policy?

    • All orders can be canceled within 48 hours, we hold off sending all orders for that period to allow for a cooling off period. If 48 hours has passed since you have placed your order and you have received a shipping confirmation, that means the order has been sent and the order can no longer be canceled
    • NO RETURNS
  • Yes! If you contact us within 48 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
  • How do I contact you?
    • If you have any questions that are not on this FAQ page, please email us at cottoncase57@yahoo.com where we will promptly get back to you!